New-Generation Managers and Their IS Support - Getting It Right with the Corporate Navigator

Companies today operate in an increasingly dynamic environment. Due to their overall responsibility, managers are particularly affected by this situation. Information systems (IS) that aim at helping managers are known as management support systems (MSS). They are designed to serve as their central, hands-on, day-to-day source of information [1]. MSS design currently entails two interesting aspects. Taking the 2008/2009 economic crisis as our reference point, we firstly examine a new orientation of the corporate management task and its implications for the (functional) MSS design [2]. Secondly, digital natives increasingly populate organizations’ management along with digital immigrants. The latter have learned to engage with IS and developed into MSS users over the years [3]. These new-generation managers more naturally accept MSS, but have higher (non-functional) expectations about how IS should accommodate their user preferences [4]. The objective of this article is to examine the changing IS requirements for a new MSS architecture design, implement and evaluate it with the prototype on hand.